Friday, March 16, 2007

Does Google have a Quality Problem?

I have been busy this week setting up this blog infrastructure using an all-Google approach - everything is driven using various Google tools, e.g. blogger, gmail, analytics (e.g. urchin), adwords, etc.

In the past week I've had three negative experiences with three Google products:

1. I applied for ad words and I kept on getting this error as a result:

After escalating to customer support (which was amazing by the way), they reset my application because it wasn't filled out completely 6 months ago (why can't it just get deleted then?!) but the confirmation email link still getes the error. I could fill out the application though so hopefully that will work for me.

2. I have yet to get email to my blog to go through. I got an undeliverable error back yesterday, but then I looked at the email settings and the publish checkbox wasn't clicked - apparently me putting in my secret password and hitting save wasn't good enough - but I've just tried again and an hour later my post hasn't shown up yet.

3. I have the last version of Picassa which I have used successfully since 2005 to post pictures to my other blog cwoodill.blogspot.com. However with the new blogger, when I publish pictures from Picassa I get two errors - 1) they posts are in draft mode; 2) all the image links point to http://localhost. This has been reported by a few others - the solution seems to be to export pictures first and then upload them.

So my basic question is - has Google's entreprenurial spirit started to bite them in terms of quality control? Maybe I'm just having a bad google week, but these are pretty basic errors...